Terms & Conditions
Last Updated: 25 August 2026
Welcome to Shian Piin Tea. These Terms & Conditions govern your access to and use of our website, as well as purchases made through our online store. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our website or purchasing our products. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Please read these terms carefully before using our website or purchasing our products. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Website Use and Acceptance
By accessing or using the Shian Piin Tea website, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.
You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation, security or accessibility. You must not attempt to gain unauthorised access to any part of the website, introduce malicious software, misuse website functionality, or engage in activity that may damage Shian Piin Tea or other users.
You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation, security or accessibility. You must not attempt to gain unauthorised access to any part of the website, introduce malicious software, misuse website functionality, or engage in activity that may damage Shian Piin Tea or other users.
Products and Product Information
Shian Piin Tea offers a selection of Taiwanese teas and related products through our online store. We make reasonable efforts to ensure that product names, descriptions, photographs, prices, weights, varieties and other information displayed on the website are accurate and current.
Due to the natural characteristics of tea, there may be minor variations in colour, aroma, flavour, appearance, harvest characteristics or packaging between batches. Images displayed on the website are provided for presentation and reference purposes, and actual products may vary slightly from the images shown.
Product availability is subject to change without notice. We may update our product range, packaging, descriptions or availability where reasonably necessary.
Due to the natural characteristics of tea, there may be minor variations in colour, aroma, flavour, appearance, harvest characteristics or packaging between batches. Images displayed on the website are provided for presentation and reference purposes, and actual products may vary slightly from the images shown.
Product availability is subject to change without notice. We may update our product range, packaging, descriptions or availability where reasonably necessary.
Pricing, Promotions and Payments
All prices displayed on our website are shown in Australian dollars unless otherwise stated. Applicable taxes, shipping charges or other costs will be displayed during the checkout process where relevant.
We may offer promotional prices, discount codes, bulk-purchase discounts or other special offers from time to time. Unless otherwise stated, promotions are subject to their advertised conditions and availability. Shian Piin Tea currently offers a 5% saving on eligible purchases of 10 or more packs and free shipping on eligible orders over $250, subject to the conditions displayed on our website at the time of purchase.
Payments must be made using one of the payment methods available during checkout. Payment information may be securely processed through third-party payment providers, and an order will not normally be processed until the required payment has been successfully authorised.
We may offer promotional prices, discount codes, bulk-purchase discounts or other special offers from time to time. Unless otherwise stated, promotions are subject to their advertised conditions and availability. Shian Piin Tea currently offers a 5% saving on eligible purchases of 10 or more packs and free shipping on eligible orders over $250, subject to the conditions displayed on our website at the time of purchase.
Payments must be made using one of the payment methods available during checkout. Payment information may be securely processed through third-party payment providers, and an order will not normally be processed until the required payment has been successfully authorised.
Orders and Order Acceptance
When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms & Conditions. Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrect pricing or product information has been displayed due to an error, payment cannot be authorised, an order appears fraudulent, or we are unable to fulfil the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled products using the original payment method where reasonably possible.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrect pricing or product information has been displayed due to an error, payment cannot be authorised, an order appears fraudulent, or we are unable to fulfil the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled products using the original payment method where reasonably possible.
Shipping and Delivery
Orders are delivered to the shipping address provided during checkout. Customers are responsible for providing complete and accurate delivery information. Shian Piin Tea is not responsible for delays or additional costs resulting from incorrect or incomplete delivery details provided by the customer.
Shipping fees and available delivery options will be displayed during checkout where applicable. Eligible orders over $250 may qualify for free shipping in accordance with the offer displayed on our website.
Any delivery timeframe provided by us is an estimate unless expressly stated otherwise. Delivery times may be affected by courier operations, public holidays, weather, regional delivery conditions or other circumstances outside our reasonable control. If we become aware that an order cannot be supplied within the agreed or a reasonable timeframe, we will deal with the matter consistently with applicable Australian consumer law.
Shipping fees and available delivery options will be displayed during checkout where applicable. Eligible orders over $250 may qualify for free shipping in accordance with the offer displayed on our website.
Any delivery timeframe provided by us is an estimate unless expressly stated otherwise. Delivery times may be affected by courier operations, public holidays, weather, regional delivery conditions or other circumstances outside our reasonable control. If we become aware that an order cannot be supplied within the agreed or a reasonable timeframe, we will deal with the matter consistently with applicable Australian consumer law.
Returns, Refunds and Consumer Rights
Our products come with rights and guarantees that may apply under the Australian Consumer Law. Nothing in these Terms & Conditions excludes or limits any consumer guarantee, right or remedy that cannot legally be excluded.
If a product is faulty, damaged, incorrectly supplied, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact Shian Piin Tea with your order information and details of the issue. Depending on the circumstances and applicable law, you may be entitled to a replacement, refund or another appropriate remedy.
Change-of-mind returns are not automatically required under Australian Consumer Law and may be accepted only in accordance with any separate Returns or Refund Policy published by Shian Piin Tea. Due to the nature of food and tea products, additional conditions may apply to opened, used or unsealed products where permitted by law.
If a product is faulty, damaged, incorrectly supplied, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact Shian Piin Tea with your order information and details of the issue. Depending on the circumstances and applicable law, you may be entitled to a replacement, refund or another appropriate remedy.
Change-of-mind returns are not automatically required under Australian Consumer Law and may be accepted only in accordance with any separate Returns or Refund Policy published by Shian Piin Tea. Due to the nature of food and tea products, additional conditions may apply to opened, used or unsealed products where permitted by law.
Accounts and Customer Responsibilities
If our website allows you to create a customer account, you are responsible for providing accurate and current information and maintaining the confidentiality of your login details. You are responsible for activities carried out through your account where those activities result from your own use or handling of your login credentials.
If you believe your account has been accessed without permission or your login details have been compromised, you should contact us as soon as reasonably possible.
When placing an order, you are responsible for reviewing product selections, quantities, delivery information and payment details before completing the purchase.
If you believe your account has been accessed without permission or your login details have been compromised, you should contact us as soon as reasonably possible.
When placing an order, you are responsible for reviewing product selections, quantities, delivery information and payment details before completing the purchase.
Intellectual Property and Website Content
Unless otherwise stated, the content available on the Shian Piin Tea website, including branding, logos, photographs, graphics, product descriptions, written content, website design and other materials, is owned by or licensed to Shian Piin Tea and is protected by applicable intellectual property laws.
You may access and use website content for personal and non-commercial purposes connected with browsing or purchasing from Shian Piin Tea. You must not reproduce, distribute, commercially exploit, modify or republish our protected content without prior written permission, except where such use is permitted by law.
Third-party trademarks, logos or content displayed on the website remain the property of their respective owners.
You may access and use website content for personal and non-commercial purposes connected with browsing or purchasing from Shian Piin Tea. You must not reproduce, distribute, commercially exploit, modify or republish our protected content without prior written permission, except where such use is permitted by law.
Third-party trademarks, logos or content displayed on the website remain the property of their respective owners.
Liability, Third-Party Services and External Links
We take reasonable steps to keep our website available, accurate and secure; however, we cannot guarantee that the website will always operate without interruption, errors or technical issues. Website access may occasionally be suspended or limited for maintenance, security, updates or circumstances outside our reasonable control.
Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers, analytics platforms or social media services. Those third parties may operate under their own terms and privacy policies, and Shian Piin Tea is not responsible for their independent websites or services.
To the extent permitted by law, our liability will be limited as allowed by applicable legislation. Nothing in these terms is intended to exclude, restrict or modify liability or consumer rights where doing so would be unlawful.
Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers, analytics platforms or social media services. Those third parties may operate under their own terms and privacy policies, and Shian Piin Tea is not responsible for their independent websites or services.
To the extent permitted by law, our liability will be limited as allowed by applicable legislation. Nothing in these terms is intended to exclude, restrict or modify liability or consumer rights where doing so would be unlawful.
Liability, Third-Party Services and External Links
We may update these Terms & Conditions from time to time to reflect changes to our products, website, business operations, policies or applicable legal requirements. The latest version will be published on this website with the updated revision date. Updated terms will apply from the date they are published unless otherwise stated.
These Terms & Conditions are governed by the laws applicable in the Australian State or Territory in which Shian Piin Tea operates, together with applicable Commonwealth laws of Australia. Any dispute relating to these terms will be handled subject to the jurisdiction of the appropriate Australian courts and tribunals.
For any questions, privacy requests or concerns regarding this Policy, please contact:
Shian Piin Tea
Legal Business Name: Shian Piin Tea
Email: shianpiinaus@gmail.com
Phone: 423 542 128
Address: Cannon Hill, QLD 4170, Australia
These Terms & Conditions are governed by the laws applicable in the Australian State or Territory in which Shian Piin Tea operates, together with applicable Commonwealth laws of Australia. Any dispute relating to these terms will be handled subject to the jurisdiction of the appropriate Australian courts and tribunals.
For any questions, privacy requests or concerns regarding this Policy, please contact:
Shian Piin Tea
Legal Business Name: Shian Piin Tea
Email: shianpiinaus@gmail.com
Phone: 423 542 128
Address: Cannon Hill, QLD 4170, Australia