Shian Piin Tea respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our services. This Privacy Policy explains how we collect, use, store, disclose and protect your information in accordance with applicable Australian privacy laws.
Information We Collect
When you use our website or place an order, we may collect personal information such as your name, email address, phone number, billing address, delivery address, account details, order history and communication preferences.
We may also collect technical information such as your IP address, browser type, device information and website activity to help us understand how visitors use our website and improve the overall experience.
Payment information may be collected and processed by secure third-party payment providers. Shian Piin Tea does not generally store your complete credit or debit card details on our website.
How We Collect Your Information
We collect personal information when you place an order, create an account, contact us, subscribe to marketing communications, submit a website form or otherwise interact with Shian Piin Tea. Certain information may also be collected automatically when you browse our website through cookies, analytics technologies and similar tools.
We may also receive limited information from trusted third-party providers that assist us with payment processing, website hosting, analytics, delivery, marketing and other services required to operate our business.
How We Use Your Information
We use personal information to process and fulfil orders, arrange delivery, manage payments and refunds, respond to enquiries, provide customer support and maintain your account. Information may also be used to improve our website, products, customer experience and internal business operations.
Where permitted by law or with your consent, we may use your information to send promotional communications, product updates, tea recommendations, special offers and other information we believe may be relevant to you. We may also use information for security, fraud prevention, legal compliance and record-keeping purposes.
Payments and Order Processing
Payments made through the Shian Piin Tea website may be handled by third-party payment gateways and financial service providers. These providers process your payment information according to their own privacy, security and data-handling practices.
We may retain details relating to your transaction, such as the amount paid, products purchased, payment status and order reference, where necessary for order management, customer support, refunds, accounting and legal obligations.
Cookies and Website Technologies
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, support account functionality and understand how visitors interact with the website. These technologies help us improve website performance and provide a smoother shopping experience.
We may also use third-party analytics, advertising or social media tools to better understand visitor behaviour and the effectiveness of our marketing. You may control or disable cookies through your browser settings, although some website features may not function correctly if certain cookies are disabled.
Sharing and Disclosure of Information
Shian Piin Tea may share personal information with trusted service providers where necessary to operate our business and deliver our services. This may include payment providers, courier and delivery services, website hosting companies, e-commerce platforms, marketing providers, analytics services, IT providers and professional advisers.
We may also disclose information where required by law, regulation, court order or government authority. Shian Piin Tea does not sell your personal information to third parties for their own independent marketing purposes.
Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Appropriate administrative, technical and organisational safeguards may be used to protect the information we hold.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer service, business administration, accounting and legal requirements. When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
Marketing and Your Choices
If you choose to receive marketing communications from Shian Piin Tea, we may contact you regarding new products, seasonal collections, special offers, tea guides, company news and other relevant updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in our communications or by contacting us directly. Even if you unsubscribe from marketing, we may still send important service-related messages regarding your orders, account or customer enquiries.
Access, Corrections and Privacy Concerns
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or outdated. We may need to verify your identity before processing certain requests to protect your privacy and security.
If you have concerns about how your information has been collected, used or handled, please contact us so we can review and respond to your concern. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding unresolved privacy matters.
Policy Updates and Contact Information
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements. Any changes will be published on this page together with an updated revision date. We encourage customers to review this Privacy Policy periodically.
For any questions, privacy requests or concerns regarding this Policy, please contact:
Shian Piin Tea
Legal Business Name: Shian Piin Tea
Email: shianpiinaus@gmail.com
Phone: 423 542 128
Address: Cannon Hill, QLD 4170, Australia
